Terms of service

1.1. TERMS AND DURATION

These standard terms and conditions apply to orders placed in our online shop (hereinafter referred to as INTERNET SHOP) between the person (hereinafter referred to as the BUYER) placing the order and SIA "Reltek" (hereinafter referred to as the SELLER).

1.2. DISTANCE CONTRACT

A distance contract is an agreement between the CONSUMER (Article 1(3) of the RTS) and the Seller (Article 1(5) of the RTS) or the service provider (Article 1(4) of the RTS), whether or not addressed to the Seller or the service provider. printed matter, standard letters, catalogues, advertisements published in the press together with a subscription voucher, by telephone, facsimile, internet, electronic mail, television, radio and other means of transmission or conveyance of information.

1.3. DELIVERY AND PAYMENT ARRANGEMENTS

The Customer shall order the Goods through this Website, specifying the type and quantity of Goods ordered. The Buyer shall have the option to pay for the Goods using the payment means built into this Shop or by paying the invoice prepared by the Seller and sent to the Buyer by e-mail in accordance with the order. The invoice shall be issued electronically and shall be valid without signature. The Seller undertakes to sell and deliver to the Buyer the Goods in accordance with the Buyer's order.

1.4 DATA PROCESSING

By entering the necessary information when placing an order, the Buyer confirms that he has read and agrees that the data provided by him will be used to enable the Seller to accept the Buyer's order and deliver the goods in accordance with the requirements of the relevant legislation. Republic of Latvia. By entering the information, the Buyer agrees that notifications relating to the processing of the Buyer's order will be sent to the e-mail address provided.

1.5 ENTRY INTO FORCE OF THE DISTANCE CONTRACT

The Distance Contract shall be deemed to have entered into force as soon as the CONSUMER has placed an order via the Internet, telephone or other technological means and has received an e-mail confirmation of the order from the SELLER. Orders and order confirmations shall be deemed to have been received when they are accessible to the parties to whom they are addressed.

1.6. DISTANCE PERIOD FOR PERFORMANCE OF THE CONTRACT

The SELLER undertakes to fulfil the terms of the distance contract within a maximum of 30 days after receipt of the order from the CONSUMER, unless the contracting parties have agreed on a different time limit. If the SELLER is unable to perform the contract because the goods ordered by the CONSUMER are not available, the SELLER is obliged to inform the CONSUMER thereof. In such case, the SELLER may offer the CONSUMER an equivalent product at an equivalent price.

1.7 RIGHT OF WITHDRAWAL

The consumer has the right to withdraw unilaterally from the contract within a specified period without penalty, interest or damages. The right of withdrawal, the procedure and the time limit for exercising the right of withdrawal shall be determined by the Consumer Rights Protection Act and Cabinet of Ministers Regulation No 255 - "Regulations on Distance Contracts.

Right of withdrawal for distance contracts:

The consumer has the right to exercise the right of withdrawal. The right of withdrawal shall be exercised within 14 (fourteen) calendar days from the date on which the Consumer has received the goods or part of the goods (goods) or from the date of conclusion of the contract, if the purchase has been partially or fully paid for through a Consumer Credit Agreement. The right of withdrawal shall also be exercised in respect of a Consumer Credit Agreement in accordance with the procedure laid down by the laws and regulations.

Before the expiry of the right of withdrawal, the consumer shall inform the seller or service provider of the decision to withdraw from the contract by submitting a withdrawal form or a notice of exercise of the right of withdrawal. The time limit shall be complied with if the consumer sends the withdrawal form or the notice of exercise of the right of withdrawal to the seller or service provider before the expiry of the right of withdrawal. The consumer must prove the exercise of the right of withdrawal.

The seller or service provider shall be entitled to provide the consumer with the possibility of completing and submitting the withdrawal form or the notice of exercise of the right of withdrawal electronically on the seller's or service provider's website. In this case, the seller or service provider shall immediately notify the consumer of the receipt of the withdrawal on a durable medium (including electronic mail).

The right of withdrawal may be exercised by submitting a withdrawal form to the Seller.

The consumer shall return the goods to the seller or supplier or hand them over to the seller or supplier or his authorised representative without undue delay, but no later than 14 days after the date of dispatch of the withdrawal form or the notification of performance of the contract to the seller or supplier. right of withdrawal. The time limit is respected if the goods are returned before the 14-day period. This requirement does not apply where the seller or supplier has offered to collect the goods himself.

The seller or supplier shall, without undue delay, but no later than 14 days from the date of receipt of the consumer's decision to withdraw from the contract in accordance with paragraph 2 of this Article, reimburse to the consumer the amount of money paid, including the delivery costs paid. consumer. The seller or supplier shall reimburse the amount by the same form of payment as the consumer, unless the consumer has expressly agreed to another form of payment and the consumer is not liable to pay for the use of that form of payment.

The consumer shall bear the direct costs of returning the goods, unless the seller or supplier has agreed to bear those costs or has informed the consumer that the costs are to be borne by the consumer.

The consumer shall be liable for the depreciation of the value of the goods if the goods have been used for a purpose other than ascertaining the nature, characteristics and performance of the goods. The consumer shall not be liable for the depreciation of the goods if the seller or service provider has not informed him of his right of withdrawal in accordance with the procedure laid down in the laws and regulations governing consumer protection.

The CONSUMER may not exercise the Right of Withdrawal in the cases referred to in Clause 22 of the Distance Contract Conditions, including if:

the provision of the service, which started before the expiry of the right of withdrawal, is fully completed, if the consumer has expressly agreed and confirmed that he will lose the right of withdrawal from the date of conclusion of the contract for the provision of the service. has been fully performed;

the price of the good or service is subject to fluctuations in the financial market which are beyond the control of the seller or service provider and which may occur during the period of the right of withdrawal;

the goods are made to the consumer's instructions or are clearly personalised;

the product is perishable or about to expire;

 

the consumer has opened the packaging of the product, which cannot be returned for health and hygiene reasons;

the consumer has opened the packaging of an audio or video recording or a computer program;

a contract for the supply of digital content which is not supplied on a durable medium has been concluded where the supply of digital content has been initiated with the consumer's prior express consent and proof of the loss of the right of withdrawal.

If the CONSUMER wishes to return a product that does not comply with the conditions of the distance contract, the CONSUMER must fill in a claim form and return the returned product in full in accordance with the Cabinet of Ministers Regulation No 631.

All costs associated with the return of the goods to the Seller shall be borne by the Buyer. Article 12(6) of the Consumer Rights Protection Law of the Republic of Latvia states that "the consumer is responsible for maintaining the quality and safety of the goods during the exercise of the right of withdrawal". The Seller reserves the right to refuse the Buyer the right of withdrawal or to refuse compensation in the event of damage to the goods, careless handling of the goods during use or failure to follow the instructions for use, loss of the original packaging or substantial damage.

 

1.8 Claim for goods not conforming to the terms of the contract

As a reminder, consumers have the right to lodge a complaint for goods that do not comply with the terms of the contract within 24 months from the date of delivery of the goods.

Consumer's claim for a product not in conformity with the terms of the contract:

The goods offered in the online shop are covered by the manufacturer's guarantee. The warranty period and other terms are specified in the warranty documents accompanying the product. The warranty does not affect the rights granted to the Consumer by the laws and regulations.

Irrespective of the warranty provided by the manufacturer, the Consumer is entitled to submit a claim to the manufacturer or the Seller for non-compliance of the goods with the contractual provisions within 2 (two) years from the purchase of the goods in accordance with the requirements of the Consumer Rights Protection Law and other regulatory enactments. The date of purchase of the goods shall be deemed to be the date on which the manufacturer or the Seller has handed over the goods and the Consumer has accepted them. The procedure for filing and examining a Consumer's claim for a product that does not comply with the terms of the contract and for organising an expert examination of the product shall be governed by Cabinet of Ministers Regulation No 631 "Procedure for filing and examining a Consumer's claim. The following provisions shall apply

If the CONSUMER wishes to return a product that does not comply with the terms of a distance contract, then, in accordance with the Cabinet of Ministers Regulation No.631, the CONSUMER must fill in the claim form and return the returned product in full.

When submitting a claim to the manufacturer or the Seller for non-conformity of the goods with the terms of the contract, the Consumer shall attach a copy of the document evidencing the transaction to the Claim Form.

1.9 Conditions for purchases by LEGAL PERSONS

On the basis that the goods are used for professional purposes and their wear and tear increases, the goods are subject to a 10% mark-up (warranty risks), 1 year warranty.

"Payment processing is provided by the payment platform makecommerce.lv, therefore our company transfers the personal data necessary for the execution of payments to the owner of the platform Maksekeskus AS.

Payment terms

The payment currency on the website is Euro. You can pay for your purchase by selecting the following payment methods provided by the payment platform makecommerce.lv, Maksekeskus AS:

Payment methods used by the online shop:

Latvian online banking payments.

Estonian internet banking payments.

Lithuanian internet banking payments: Swedbank, SEB and Luminor

Finnish online bank payments: Aktia, Ålandsbanken, Danske, Handelsbanken, Nordea, Oma Säästopankki, Pohjola, POP Pankki, S-Pankki, Säästopankki

Visa/Mastercard payments

Requisites:

SIA "Reltek"

Reg. No. 40203605597

Registered office: Brivibas street 183, office 2, LV-1012